Digital Identity

Secure and simplify your digital onboarding and authentication processes

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Digital Identity

Are you seeking to simplify and improve your online processes, while guaranteeing security and regulatory compliance? Is your business one of the 7 out of 10 that have been a victim of attempted fraud?* Do you need to update your client identity and contact information? 

Are you looking for a trust service that streamlines the user experience, provides certified user identity data and helps fight fraud?

Docaposte meets all your needs with L'Identité Numérique La Poste, the first electronic identification and authentication service in France to meet the “substantial” level of assurance in the EU’s eIDAS scheme.

The identification and strong authentication solution

L'Identité Numérique La Poste relies on the unique combination of a user ID, a mobile app and a PIN code, and is backed by Docaposte’s Tech&Trust guarantee.


L'Identité Numérique La Poste enables your clients to prove their identity and connect simply and securely to your online services.


L'Identité Numérique La Poste also bolters your defences against identity fraud and theft.

Electronic ID with a substantial level of assurance

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France’s national cybersecurity agency, ANSSI, has certified that L'Identité Numérique La Poste meets the EU’s eIDAS standard for the “substantial” level of assurance. It’s the digital equivalent of a face-to-face identity check.



L'Identité Numérique La Poste has also been awarded the "France Cybersecurity" label, which recognizes French network sovereignty and digital trust solutions.


> Read the press release

Why you should integrate L'Identité Numérique La Poste into your digital processes

  • Streamlines the user experience

  • Strengthens the reliability of transmitted identity data

  • Facilitates client acquisition

  • Helps build customer loyalty

  • Meets regulatory compliance requirements

  • Optimizes your anti-fraud measures

  • Ensures the sovereignty of data hosted in France at latest-generation data centres

  • Transmits identity data using secure international standards

  • Streamlines the user experience

  • Strengthens the reliability of transmitted identity data

  • Facilitates client acquisition

  • Helps build customer loyalty

  • Meets regulatory compliance requirements

  • Optimizes your anti-fraud measures

  • Ensures the sovereignty of data hosted in France at latest-generation data centres

  • Transmits identity data using secure international standards

Ramp up your digital transformation

  • La Poste's Digital Identity service is equivalent to a face-to-face identity check for remote client onboarding. It allows you to eliminate a large number of steps during account creations and to increase your conversion rate.

  • Equivalent to a face-to-face identity verification, La Poste's Digital Identity service allows its clients to apply online for credit or other financial product, a telephone or energy subscription in a streamlined and secure way.

  • La Poste's Digital Identity service simplifies the lives of clients by replacing their multiple usernames and passwords. It's a unique and secure way to access their client spaces. Furthermore, strong authentification protects clients from identity fraud and phishing risks.

  • From the arrival to the departure of an employee or for tracking service providers and temps, HR processes require identity verification. By using La Poste's Digital Identity service, the person can provide proof of identity remotely, especially when signing a contract. Moreover, it includes an easy-to-use strong authentification solution to access their HR space.

  • Is your sector regulated? Do you need to update your identity information and client contacts? La Poste's Digital Identity service gives you access to certified identity data, verified and up to data contact data, and the ability to respond to KYC compliance demands, all whilst keeping your online pathways smooth. 

  • Verifying your client's identity is essential for online signatures. With La Poste's Digital Identity service, the signee doesn't need to lose time scanning their ID to prove their identity. Your client pathway is smoother and you limit risks of identity fraud.

For banks and financial services

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30% of clients cite immediacy as a reason for opening an account online (source: KMPG study "Panorama of the French neobanks", January 2020).

Certified compliant with the “substantial” level of assurance, L’Identité Numérique La Poste enables you to eliminate many of the steps in digital client onboarding, simplifying client acquisition.

For the healthcare sector

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In France, the use of an approved National Health ID compliant with the national patient identity monitoring system has been essential for online care pathways since 1 January 2021. 

L’Identité Numérique La Poste has been recognized by France’s cybersecurity agency, ANSSI, as compliant with the “substantial” level of assurance, meaning that it meets regulatory standards and identifies patients accurately.

For patients, it’s a simple, secure way to confirm their identity for online pre-admission or to log into a telemedicine service.

For the Public Sector

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A widely available trust solution, L’Identité Numérique La Poste is helping to speed up the public sector’s digital transformation. It’s a full-fledged master key for the general public, providing simple, secure access to over 1,000 public services online via the FranceConnect and FranceConnect+ portals. And L’Identité Numérique La Poste has been certified as compliant with the “substantial” level of assurance, enabling you to set up new processes requiring reinforced security.

Our additional services for you

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e.g. Robert

e.g. Smith

e.g. Docaposte

e.g. robert.smith@gmail.com

e.g. HR assistant

e.g. 33654238935

To find out more about digital identity

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