Accessibility

ACCESSIBILITY STATEMENT

Docaposte is committed to making its website accessible in accordance with Article 47 of Law No. 2005-102 of February 11, 2005.

To this end, it implements the following strategy and actions:

• Multi-year accessibility plan (PDF)
• 2025 action plan (PDF)

This accessibility statement applies to the website: https://www.docaposte.com/

COMPLIANCE STATUS

The Docaposte.com website is not compliant with the general accessibility improvement framework due to an expired audit.

TEST RESULTS

An audit of compliance with RGAA 4.1.2 conducted on May 7, 2025, by Temesis reveals that:

• 45.71% of RGAA criteria are met (audit expired).

In detail:

• Number of compliant criteria: 32
• Number of non-applicable criteria: 38
• Number of non-compliant criteria: 36

NON-ACCESSIBLE CONTENT

The content listed below is not accessible for the following reasons:

Non-compliance

List of non-compliant criteria:

• 1.2 - Is each decorative image properly ignored by assistive technologies?
• 1.3 - For each information-carrying image with a text alternative, is this alternative relevant (except in special cases)?
• 1.6 - Does each information-carrying image have, if necessary, a detailed description?
• 2.1 - Does each frame have a frame title?
• 2.2 - For each frame with a frame title, is this title relevant?
• 3.1 - On each web page, information must not be conveyed by color alone. Is this rule respected?
• 3.2 - On each web page, is the contrast between the text color and its background color sufficiently high (except in special cases)?
• 3.3 - On each web page, are the colors used in interface components or information-carrying graphic elements sufficiently contrasted (except in special cases)?
• 4.1 - Does each pre-recorded time-based media have, if necessary, a text transcript or audio description (except in special cases)?
• 4.4 - For each pre-recorded synchronized time-based media with synchronized subtitles, are these subtitles relevant?
• 6.1 - Is each link explicit (except in special cases)?
• 6.2 - On each web page, does each link have a label?
• 7.1 - Is each script, if necessary, compatible with assistive technologies?
• 7.3 - Is each script controllable by keyboard and any pointing device (except in special cases)?
• 7.4 - For each script that initiates a context change, is the user warned or in control?
• 8.6 - For each web page with a page title, is this title relevant?
• 8.7 - On each web page, is each language change indicated in the source code (except in special cases)?
• 8.9 - On each web page, tags must not be used solely for presentation purposes. Is this rule respected?
• 9.1 - On each web page, is information structured by the appropriate use of headings?
• 9.3 - On each web page, is each list properly structured?
• 9.4 - On each web page, is each quotation properly indicated?
• 10.1 - On the website, are style sheets used to control the presentation of information?
• 10.2 - On each web page, does visible information-carrying content remain present when style sheets are disabled?
• 10.3 - On each web page, does information remain understandable when style sheets are disabled?
• 10.4 - On each web page, does the text remain readable when the font size is increased up to at least 200% (except in special cases)?
• 10.6 - On each web page, is each link whose nature is not obvious visible compared to the surrounding text?
• 10.7 - On each web page, for each element receiving focus, is the focus visible?
• 10.8 - For each web page, are hidden contents intended to be ignored by assistive technologies?
• 10.9 - On each web page, information must not be conveyed solely by shape, size, or position. Is this rule respected?
• 10.11 - For each web page, can content be presented without loss of information or functionality and without requiring either vertical scrolling for a window with a height of 256 px, or horizontal scrolling for a window with a width of 320 px (except in special cases)?
• 10.12 - On each web page, can text spacing properties be redefined by the user without loss of content or functionality (except in special cases)?
• 11.1 - Does each form field have a label?
• 11.5 - In each form, are fields of the same nature grouped together, if necessary?
• 11.10 - In each form, is input control used appropriately (except in special cases)?
• 12.8 - On each web page, is the tab order consistent?
• 13.3 - On each web page, does each downloadable office document have, if necessary, an accessible version (except in special cases)?
• 13.5 - On each web page, does each cryptic content (ASCII art, emoticon, cryptic syntax) have an alternative?
• 13.8 - On each web page, is each moving or flashing content controllable by the user?

Exemptions for disproportionate burden

No exemption for disproportionate burden

Content not subject to accessibility requirements

• Files available in office formats published before September 23, 2018
• Third-party content that is neither funded nor developed by the concerned organization and is not under its control:Youtube video player / Ausha audio player

ESTABLISHMENT OF THIS ACCESSIBILITY STATEMENT

This statement was established on May 7, 2025.

Technologies used to build the website

• HTML
• CSS
• JavaScript

Test environnement

Web pages were tested with the following combinations of web browsers and screen readers:

• Windows, NVDA 2024.4.1, Firefox 132
• Windows, Jaws 2025, Firefox 132
• macOS, VoiceOver, Safari
• Android natif, TalkBack 15.1, Chrome
• iOS, VoiceOver, Safari

The following tools were used during the evaluation::

• WCAG contrast checker
• HeadingsMap
• Web developer
• ARC Toolkit

Website pages checked for compliance

Home (FR)

https://www.docaposte.com/

Hub (FR)

https://www.docaposte.com/secteurs/secteur-public

Range(signature) (FR)

https://www.docaposte.com/solutions/signature-electronique

Solution (signature API) (FR)

https://www.docaposte.com/solutions/digiposte

Contact (FR)

https://www.docaposte.com/contact

Blog - Home (FR)

https://www.docaposte.com/blog

Blog - Article (FR)

https://www.docaposte.com/blog/paroles-dexpert/identification-a-distance-plateforme-id360

Accessibility (FR)

https://www.docaposte.com/accessibilite

Search (“signature”) (FR)

https://www.docaposte.com/resultat-de-recherche/resultat-de-recherche?search_phrase=signature

Customer success (FR)

https://www.docaposte.com/clients

Join us (FR)

https://www.docaposte.com/nous-rejoindre

Legal Notice (FR)

https://www.docaposte.com/informations-legales

Peronal Data (FR)

https://www.docaposte.com/donnees-personnelles

Sitemap (FR)

https://www.docaposte.com/plan-de-site

Podcast (FR)

• https://www.docaposte.com/blog/podcast/tendances-inno

FEEDBACK AND CONTACT

If you are unable to access content or a service, you can contact the website manager to be directed to an accessible alternative or to obtain the content in another form.

• Send a message: https://www.docaposte.com/en/contact-us

RECOURSE

This procedure is to be used in the following case:

You have reported an accessibility issue to the website manager that prevents you from accessing content or services, and you have not received a satisfactory response.

• Write a message to the Defender of Rights (french website)
• Contact the Defender of Rights delegate in your region (french website)
• Send a letter by post (free, no stamp required)

Defender of Rights

Free response 71120

75342 Paris CEDEX 07

What is digital accessibility?

"Web accessibility means that people with disabilities can use the Web. More specifically, Web accessibility means that the Web is designed so that people with disabilities can perceive, understand, navigate, and interact with it effectively, as well as create and contribute content to the Web. Web accessibility also benefits people without disabilities, for example older people with changing abilities due to ageing.

Web accessibility addresses all disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities."

Source : Introduction to Web Accessibility

At Docaposte, green IT is at the core of our CSR policies, which is built to respond to 3 major problems:

• Working to ensure inclusion
• Managing our environmental impact 
• Putting ethics at the core of all our actions

Docaposte adopts a global approach to inclusivity as part of our commitments. Our committment is shown (in our work) on our website that caters towards accessibility to guarantee a simple experience for all. 

We consider the rights of every person to be able to benefit from the best service we can provide, regardless of their physical or mental abilities, their equipment/hardware or purpose on the Web.

Our website from the beginning has adhered to the strict norms and standards. It is also updated regularly.

In order to ensure long-lasting actions towards accessibilty, we have launched a few initiatives:

• An inventory of the website via an accessbility check with WCAG 2.1AA 
• Raising awareness and training our teams
• Taking into account accessibility from the beginning of our web projects 
• Support from accessbility experts