Omnichannel customer communication
Facilitating all volumes of multi-channel mail management
With out multi-channel platform: put together, process and distribute your mail.
No matter the volume or the distribution channels, our platform adapts to your communication needs.
Your multi-channel challenges
The arrival of omnichannels in our daily lives requires better customer communication management and taking into account all types of distribution channels:
- Electronic registered letters
Docaposte supports you day-to-day whatever your modes of communication (digital and/or paper) and your targets with a mix of traditional and digital, while simplifying outgoing document management for your employees.
An offer adapted to your needs
Desktop publishing, mail management, industrial solutions and trust services: solutions for each organisation.
CCM software suiteDocaposte's CCM suite allows you to design and manage all your company's customer communication via traditional and digital distribution channels. The SEFAS Harmonie Communication suite covers all types of desktop publishing needs (dynamic compositions, reengineering, post-composition, orchestration) as well as digital communication needs (email, landing page, web communication documents).
- DESIGNER: create omnichannel models and templates from the same media
- eACCESS: give more autonomy to business users to personalise customer communication
- HUBMAIL: transform and industrialize individual correspondance management
- PRODUCER: supervision and traceability of all your outgoing communications
- CONDUCTOR: orchestrate omnichannel customer journeys in real time
A SaaS platform for SMEsWe also offer a mailing platform (simple or registered online mail, emails, SMS or fax) for SMEs. A simple solution to send your documents (mail, invoices, reminders, payslips…), manage and search archives, track quotations, sign your contracts quickly...
- Trust us with your postal mail: via the Maileva platform, we print, enveloppe, stamp and post with La Poste
- Benefit from a scalable and easy-to-use emailing solution.
- Design your emails autonomously or use existing templates Take advantage of a simple SMS sending solution, fast and easy to use. In a few clicks, your contacts will receive your message on their phone.
A SaaS platform for industrial volumesThis aggregation platform combines our industrial solutions and services and trusted digital solutions. It gathers all of our know-how: electronic registered mail, electronic signatures, digital archives, multi-channel sending (SMS, email...) whilst respecting market norms and regulations.
- Multi-channel workflow management
- Optimizing postal mail and stamping
- Centralized reporting
- Easy access to archives
- Single bilingual interface (FR/EN)
- Centralized administration: daily operations + unique cross-functional support
- Single invoice with a detailed annex
Reliable and proven technologies
Docaposte offers a range of solutions, tools and services for the publication, distribution and storage of documents.
Qualified and certified solutions
Docaposte is eIDAS-qualified for its entire range of Digital Trust services
Digital archiving and storage
Keep your digital documents safe and secure and guarantee their legal value over time
Fighting digital fraud
Implement solutions adapted to your needs when fighting identity and document fraud