Insurance

Offer your policyholders a unique and secure experience across their contract lifecycle.

Combine compliance, operational efficiency and client experience

In a regulatory and competitive environment strengthened by eIDAS V2 and the arrival of the European digital identity portfolio, insurance companies must enhance data security, transaction traceability, and customer experience.

The widespread adoption of digital processes, involving the handling of sensitive data and complex operations, necessitates digital trust solutions to protect policyholders and combat fraud.

Digital trust covers the entire insurance value chain, from underwriting to claims processing, integrating AI and complementary services. Docaposte supports industry players from defining use cases to deploying tailored solutions.

Offer your customers the very best digital services, thanks to three key pillars

  • Sector expertise (life insurance, property and liability, health and personal protection): Thanks to their industry expertise, our teams adapt to your challenges by integrating regulatory changes and policyholder expectations.
  • Digital trust: Our platforms and software components facilitate the digitization of processes, process automation, and the protection of sensitive data (data hosted in France in our data centers, compliant with digital trust standards: GDPR, HDS, eIDAS, etc.).
  • Support: We guide you at every stage (co-creating your strategy, operational deployment, tool adoption, team training, post-project follow-up) to guarantee the success of your transformation.

Docaposte combines innovation, proximity, and expertise to secure customer journeys, optimize performance, and strengthen customer relationships.

Digitalisation and securisation of policyholde journeys

Offer fully digital, seamless, secure, and compliant processes that strengthen trust with your policyholders and simplify every step of the relationship.

  • Support for redesigning processes to guarantee a smooth, intuitive, and accessible experience
  • Digitalization of the enrollment and subscription process to accelerate onboarding
  • Secure communication at every stage of the policy lifecycle

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Outsourcing regulatory and business task management

Reduce the workload for your teams and optimize operational performance.

  • Business & regulatory support: transforming your processes to strengthen compliance and transparency
  • Ensuring the reliability of sensitive operations: industrializing and automating document processing, enhanced by AI, to accelerate management within a secure framework
  • Handling high-volume business processes to streamline the customer experience and leverage the expertise of your advisors

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Regulatory compliance

Ensure compliance in your processes and workflows (KYC, AML/CFT, GDPR, etc.)

  • Consulting and support for your business and compliance teams to define applicable requirements
  • Deployment of trusted, compliant, and certified solutions
  • Deployment of digital or phygital platforms dedicated to compliance, to streamline document collection and analysis
  • Training for your business, compliance, and IT teams

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Data exchange and intermediation platforms

Benefit from a secure platform for your intermediated processes, providing a comprehensive view and ensuring regulatory compliance.

  • Support combining expert consulting, user journey design, integration, and more
  • Design and deployment of scalable and interoperable multi-stakeholder platforms to integrate new use cases and respond to market developments

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Digital TTP, insurance transformation partner

Consulting and Support

Trust solutions

Design and management of platforms

Delegation of business and compliance management

Docaposte and the insurance sector

More than 200

clients

700

employees

68.5 million

total revenue in 2025