Insurance

Offer your policyholders a unique and secure experience across their contract lifecycle.

Combine compliance, operational efficiency and client experience

In a highly competive and regulatory environment, shaped by eIDAS V2 coming into force as well as and the arrival of the EU digital identity wallet, it has become imperative for insurance companies to enhance their data security, transaction traceability and client experience.

As demand for digital and omnichannel client experiences continues to grow, over half of insurance and brokerage products and services are now available online. These client journeys handle sensitive data and involve complex transactions, and therefore require digital trust solutions to reassure policyholders, limit fraud, and differentiate you from your competitors.

Digital trust covers the entire insurance value chain: subscription, flow management, claims, use of AI or complementary services. As the French leader in this sector, Docaposte supports you at every step, from defining use cases to deploying adapted solutions.

Offer your customers the very best digital services, thanks to three key pillars

  • Sector-specific expertise (life insurance, property and liability insurance, health and personal insurance) : thanks to our in depth knowledge of various business areas, our teams can seamlessly integrate changing regulations and expectations, adapting to your and your customers’ specific needs.
  • Digital trust: with data hosted in France in 4 proprietary datacentres that conform to digital trust standards (GDPR, HDS, eIDAS…), our platforms and software bricks facilitate the digitalisation and automatisation of customer journeys and protection of your sensitive data.
  • Support: from the co-creation of your strategy to operational implementaion, including initial and team training and post-project follow-up, we will guide you every step of the way to guarantee successful transformation.

Docaposte is a trusted partner across the insurance sector, and renowned for the close relationships we foster with our clients. Combined with our business expertise and capacity for innnovation, you can trust Docaposte to secure customer journeys, optimise performance and strengthen client relations.

Digitalisation and securisation of policyholde journeys

Offer 100% digital, seamless, and secure customer journeys that continue to build trust and simplify each stage of the relationship, all whilst ensuring strict regulatory compliance.

  • Support with reshaping customer journeys to guarantee a smooth, intuitive and accessible user experience (UX / UI)
  • Digitalising the subscription process to speed up customer onboarding, with modular solutions that can be implemented individually or complete turnkey solutions, tailored to your needs
  • Secure communication at every stage of the contract lifecycle

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Outsourcing regulatory and business task management

Lighten the load of your teams and optimise operational performance, whilst ensuring full compliance.

  • Business and regulatory support: transform your processes with insurance-specific features, to strengthen compliance and transparency for your policyholders
  • Make sensitive operations faster and more reliable: industrialise and automate document processing, aided by AI, while guaranteeing data security and customer confidence
  • Manage high-volume business operations: subscriptions, claims management, contract life cycle management etc. to streamline the customer experience and free up advisors’ time for value-added tasks

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Regulatory compliance

Ensure your workflows and processes remain compliant, whether they are aimed at fighting against fraud, protecting data, or sector specific regulations.

  • Consulting and support for your business and compliance teams to conform to applicable requirements
  • Implementation of compliant and certified trust solutions
  • Use digital or phygital platforms dedicated to compliance, enabling the industrialisation of document collection and analysis (KYC, AML-CFT) as part of recurring KYC reviews or remediation phases
  • Train business, compliance and IT teams on practically applying regulations

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Data exchange and intermediation platforms

Benefit from a secure platform for intermediated processes, bringing you a complete overview and ensuring regulatory compliance.

  • Receive support through the entire process. A combination of consulting expertise, process design and integration
  • Designing and implementing scalable and interoperable multi-user/multi-actor platforms to integrate new use cases and respond to market developments

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Digital TTP, insurance transformation partner

Consulting and Support

Trust solutions

Design and management of platforms

Delegation of business and compliance management

Insurance in a few figures

More than 200

clients

700

employees

90 million

total revenue in 2023