Regulatory compliance, steamlining the customer experience, and automating business processes are core challenges for the insurance sector's digital transformation

A change driven by insurers

The insurance market is becoming increasingly volatile according to new needs from more savvy customers oriented towards usage-based insurance.
Customers want a streamlined and omnichannel experience, and expect increased simplicity and immediacy in the relationship with their insurer. This means digitalizing client relations and reinforcing digital trust and data processing.

Transformation for increased competitiveness

Regulation is getting heavier and is increasing pressure on profitability, as it is increasing market pressure on historical players. Digitalization and automation of business and compliance processes has become vital to ensure insurers’ competitiveness.

Docaposte sees itself as the right local partner for their transformation. Our conviction is that transformation in the sector should combine 3 factors:

  • Human expertise
  • Digital technology
  • Trust

Consulting and IT services

We support you in your compliance projects, the evolution of your organization or the digitalization of your front to back processes to address business challenges and to respond to the expectations of your customers.

  • Consulting and business expertise, regulatory, sector-specific and digital
  • Business / Systems Analysis, Development
  • Project Management and functional and technical resources

Our consulting and IT services

Digitalizing Customer Relations

We support digitalizing client relations by offering secure components into your pathways and digital service platforms:

  • Software companies
  • Platform designer and operater

Our digitalization solutions


We provide competitive, proven, and robust management solutions, ensuring cost management and high service quality thanks to the combination of digital and business expertise:

  • Back-Office document logistics
  • Back-office functions


Regulatory compliance

Transform regulatory changes into competitive advantages:

  • KYC
  • Estate administration and unclaimed assets

Our compliance solutions

Digital TTP, insurance transformation partner

  • Consulting and Support

  • Trust solutions

  • Design and management of platforms

  • Delegation of business and compliance management

Insurance in a few figures

  • More than 200


  • 700


  • 70 million

    total revenue in 2020