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Concrete proof of our commitment to a secure, responsible, and trusted digital ecosystem.
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Digital trust cannot be decreed—it must be earned. It is built on stringent requirements for security, compliance, and service quality.
To meet the expectations of our clients and partners, we have chosen to pursue recognized certification and labeling processes. These validate our high standards and long-term commitment. In short, they are a true mark of trust.
The eIDAS regulation established a European framework for electronic identification and trust services, laying the foundation for a single digital market. Its goal? To enhance trust in electronic transactions.
In practice, eIDAS secures digital interactions between citizens, businesses, and public authorities. It also governs the dematerialization of sensitive documents.
We have chosen to host our data and services in data centers located in France, operated entirely by our teams.
These facilities are managed by our IT department, which independently designs, builds, and operates all IT services—from data center infrastructure to system, storage, and LAN/WAN network management.
No subcontracting, no outsourcing. This imperative decision reinforces our position as a trusted digital player.
Additionally, Docaposte and its digital archiving solution Arkhineo are HDS-certified (Health Data Host).
This certification, granted for a three-year period by the French Digital Health Agency (ANS), covers six levels of activity, from data center provision to application management.
We guarantee stakeholders a high level of protection for health data as:
In this same spirit, we have integrated the requirements of NIS2 into our internal processes, particularly in terms of enhanced governance and crisis management.
By aligning with future regulatory obligations, we demonstrate an active commitment to our clients affected by the directive, offering services that meet the highest European standards.
We place Responsible Digital at the heart of our strategy and CSR policy. Protecting the environment and reducing our impact are two key commitments for Docaposte and the La Poste Group.
At the end of 2024, we obtained Level 2 of the Responsible Digital Label, awarded by the LUCIE Agency to the entire company (parent company and subsidiaries). This is the highest level of the framework.
Valid for three years, this label reflects our ongoing commitment to providing our clients—and the millions of users of our solutions—with a digital ecosystem that is increasingly responsible, ethical, and citizen-focused.
At Docaposte and across the La Poste Group, environmental protection and reducing our societal impact are core commitments. This is why demonstrating our dedication through ISO 14001 certification is so important.
ISO 14001 is an internationally recognized standard for environmental management, designed to reassure clients and consumers who prioritize sustainability. It provides a structured approach to minimizing our environmental footprint while aligning with our stakeholders' expectations.
We are also ISO 9001-certified, a standard that defines the criteria for a quality management system.
Why this choice? Because this standard establishes a framework that every company integrates into its way of working. At Docaposte, we have chosen to fully leverage it to excel in all areas.
Today, certifications are a prerequisite in tender processes. Holding certain certifications provides a competitive advantage, signaling quality, service compliance, and trust to all stakeholders. It demonstrates to our prospects and clients that they can rely on our services, as they meet established standards.
As part of our CSR approach, several of our sites have obtained ISO 45001 certification for Occupational Health and Safety. This standard aims to provide a safe and healthy workplace for employees and visitors through high safety standards.
Several of our entities and electronic solutions (e-signature, archiving, etc.) are ISO 27001-certified. This standard specifies the requirements for information security management systems, ensuring protection, continuous improvement, and performance.
For you, our clients, this certification guarantees reliable, traceable, and auditable management of the data you entrust to us.
At Docaposte, client relationship management is not just a promise—it is a demanding process that requires the highest level of qualification and transparency toward our clients and brand partners.
Our choice was to maintain the NF system under the ISO framework. Two complementary standards for better management:
This includes:
Its goal? To ensure that all means and methods implemented effectively meet client requirements.
Applying these standards drives us to progress and to continuously improve our service.
These labels and certifications are far more than just checkboxes for us. They represent exigence, transparency, and proof of a daily commitment. Because doing things well is never enough. For you, we aim for excellence.