Managed services

Focus on your core business by outsourcing your business processes to a leading player in BPO

Contact an advisor

Managed services

BPO (Business Process Outsourcing) helps you respond to competitive, regulatory and customer relation challenges.

A complete range of solutions

Illustration

Our process externalization solutions combine the best of technology with our expertise.

  1. Outsource all or part of a process, from Front to Back Office
  2. On-site or off-site services
  3. A combination of digital platforms and business expertise
  4. Increase the value of data and automate processes with AI (Artificial Intelligence) technology and RPA (Robotic Process Automation) 
  5. Manage variation in activity
  6. Transform fixed costs into variable costs

Our business and sector-specific externalization solutions

Banking, insurance, public sector, property, social housing… whatever your business is, Docaposte is here to support you. Outsourcing business processes is a real asset for your organization.

  • Managed services in banking

    • Banking compliance to manage KYC (Know Your Consumer)
    • Credit management to optimize middle and back-office processing time
    • Account lifecycle management to improve processes such as inheritance or banking mobility
    • Management of unclaimed assets in compliance with the Eckert law
    • Complete processing solutions for payment means and outsourced debt collection
  • Managed services for insurance companies

    • Life insurance, savings and retirement: outsourced contract and claims processing
    • Death, inheritance, life insurance, unclaimed assets and personal insurance: pre-qualification and file examination for health and personal insurance files
    • Health: outsourced contract and individual or collective healthcare service processing
    • Personal insurance: outsourced contract management and processing of leaves of absence or invalidity, private income, credit insurance
    • Accidents: outsourced contract management and processing of claims for Property and Casualty Insurance, multi-risk property coverage, accidents and civil liability
  • Managed services for the public sector

    • Back-office enabling the externalization of file processing between administrations and citizens in the scope of public policy delivery (aid and grant management)
    • File processing, relations and user portals (Ma Prime Rénov for ANAH, National Housing Agency)
    • Complete externalization : management of legal appeals, processing notices of offence for ANTAI (National Agency for Automatic Processing of Fines)
  • Managed services for real estate and social housing

    • Registering and processing social housing demands
    • Back-office management for landlord-tenant relations
    • Collection of rent arrears for social housing

Aid and Grant management

Docaposte is a leading expert for dematerialized grant management in the public sector.

  • Supporting local or regional government by implementing public aid systems and grant management
  • Nearly 3 million citizens benefit each year
  • Access to a management platform, citizen relation interfaces, and a partner space (retail traders, networks, etc.)
  • Outsourced supply and distribution logistics

Regarding aids and grants, our outsourcing management solutions reach all public policy sectors: youth grants, families, elderly, energy transition, reduced public transport rates, apprentice and employer aid, pay for interns in professional training, digital transformation...

Docaposte delivers quality services with more than 20 ISO 9001:2008 certified and secure production centres across France and its overseas departments or territories.

Why trust us with managed services?

  • More than 40 years of experience in BPO

  • High capacity for industrial processing

  • Commitment to results

  • Decrease of costs: industrialization of lower value-added tasks

  • On-site or off-site services

  • Data traceability, confidentiality, and security

  • More than 40 years of experience in BPO

  • High capacity for industrial processing

  • Commitment to results

  • Decrease of costs: industrialization of lower value-added tasks

  • On-site or off-site services

  • Data traceability, confidentiality, and security

Contact an advisor

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e.g. Robert

e.g. Smith

e.g. Docaposte

e.g. robert.smith@gmail.com

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e.g. 33654238935