Manage Navigo transport product subscriptions and processing for customer relation mail.
Since 2001, DOCAPOSTE has supported Comutitres in managing its customer relations.
The solution proposed by DOCAPOSTE relies on the experience of the Cergy operational platform, enhanced by all the subscription innovations of the group. The aim was to simplify the subscription process by setting up new digital subscription channels (web, social networks, mobility).
The customer path has thus been fully redesigned to achieve the best possible customer experience.
The aim is to smooth the subscription process by reducing incomplete applications, offer an omni-channel approach with a 'client-centrix' process and provide a compliant Navigo pass as rapidly as possible.