Omnichannel customer communication, industrial and automated processing of documents and post, digitalisation…
DOCAPOSTE offers proven software and technologies, through its subsidiaries, that are continuously enhanced to optimise your activity processes and thus trigger or boost your digital transformation.
- Customer communication: streamline and simplify the omnichannel management of your customer communication with Harmonie Communication Suite from Sefas.
- Industrialisation of mailing: industrialise your handled postal flows and improve the management of your dispatches while reducing your costs by 30-60% with HUBMAIL from Sefas.
- Processing of incoming documents: automatically capture all the documents processed in your company with the ADR* software suite from Seres.
- Management of processes (BPM) and digital content (ECM): optimise the management of your processes, information and digital documents with the Phenix software.
- Combine the paper and digital channels and seamlessly transform your processes
- Decompartmentalise your organisation and strengthen the omnichannel customer experience
- Centralise your content in a shared repository, thus increasing governance and security
- Capture of documents and information: digitising, importing, filing, enhancing documents and data in any activity of the business process.
- Business process management: model, deploy, execute and optimise all business processes with single solution on a single Phenix platform.
- Company content management: store, file, publish and collaborate on documents and data.
- Business intelligence: collect, consolidate, model and restore data from processes and documents to improve monitoring of the KPIs.
customer communication: streamline and simplify the omnichannel management of your customer communication with HARMONIE COMMUNICATION SUITE from sefas.
Editor of the Open Print software suite, providing dynamic customisation solutions for documents and for managing document production, Sefas has been at the core of the customer communication processes of companies for more than 20 years.
With Harmonie Communication Suite, Sefas provides strong innovations using the proven technological base of Open Print and thus responds to the new challenges of simplifying omnichannel management, paper and digital, of customer communication for companies.
With the Harmonie Communication Suite, you can:
MAILING: INDUSTRIALISE YOUR HANDLED POSTAL FLOWS AND IMPROVE THE MANAGEMENT OF YOUR MAILING WHILE REDUCING YOUR COSTS BY 30-60% WITH HUBMAIL.
Companies daily send millions of mail units generated on the fly by all the company's users through their activity applications or office tools.
This mail distributed in all the company's departments is handled manually by each user, resulting in tedious, time-consuming handling that creates errors with documents that may not comply with the graphic charter or regulatory obligations, content that cannot be controlled at all, documents stored on each workstation. For major organisations, these processes can comprise thousands of letters daily that, owing to their unitary processing, give rise to significant costs, particularly for franking.
HUBMAIL collects the scattered mail units on the station of each user to standardise them and make them eligible for industrial processing and compliant with the company’s charter, then sends them, if necessary, to a validation and signature workflow.
PROCESSING OF INCOMING DOCUMENTS: AUTOMATICALLY CAPTURE ALL THE DOCUMENTS PROCESSED IN YOUR COMPANY
DOCUPOST is a document capture software suite used to implement professional applications for digitising all types of documents received by companies (forms, invoices, cheques, incoming mail, etc.). DOCUPOST has created a set of configurable modules designed to be integrated within your company's information system. DOCUPOST uses the best automatic document recognition and reading technologies (ADR). Using it optimises the cost and quality of your information acquisition processes from documents and has a rapid ROI.
The DOCUPOST suite is designed for professional applications of all sizes (from a few hundred documents to a few hundred thousand documents per day).
MANAGEMENT OF PROCESSES (BPM) AND DIGITAL CONTENT (ECM): OPTIMISE THE MANAGEMENT OF YOUR PROCESSES, INFORMATION AND DIGITAL DOCUMENTS WITH THE PHENIX SOFTWARE.
Phenix is an integrated software solution for managing ECM company content and BPM activity processes that features a set of tools to manage the company's documents, information and processes. The aim of the solution's design is to improve organisation processes involved in the acquisition, management, preservation and distribution of information and documents. By offering specialised and highly integrated modules, Phenix helps companies of all sizes and in all sectors to improve the organisation of their structured and non-structured data and works with them in their efforts to better manage and exploit an increasingly large quantity of digital content.
4 areas of expertise: