KYC and fraud prevention

Guarantee client onboarding compliance, by combining the best of human and digital expertise

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Know Your Customer (KYC) and anti-fraud controls are strategic for those subject to regulations on preventing money laundering or financial terrorism (AML and CFT).

These issues meet at the intersection of compliance and client relations. 

Docaposte's KYC: from obligation to operational efficiency

To be KYC compliant requires implementing protocols, using expertise and technology according to the client risk profile:

  • KYC monitoring of natural or legal persons
  • Externalizing to experts well-versed in fraud and identity theft
  • End-to-end solutions: from client onboarding to continuous alerts (remediation/regular reviews)
  • Resources to accelerate KYC : La Poste's Digital Identity service, Digiposte's digital safe, sworn postal workers and Archipels documentary Blockchain

These solutions securely authenticate and identify, from client onboarding and throughout the client lifecycle.

The advantages of our KYC offer

We have unique complimentary resources available that can provide a 100% secure service:

  1. A complete platform, from omnichannel client contact to back-office monitoring of checks
  2. Modular architecture adapted to the needs of each client
  3. Automation of KYC processes to reduce processing costs
  4. Back-office team with fraud detection expertise

Functionalities of our KYC SaaS platform

  • Omnichannel client contact module

  • Selfcare deposit portal

  • Collection of supporting documents and data extraction

  • Automatic checks of attachments and client files

  • Archive of audit trails

  • Screening module (PEP, asset freeze, etc.)

  • API or IHM Back Office functionalities (Information Handling Services)

Outsourced KYC

Our KYC experts use the platform to pilot outsourced KYC:

  • Omnichannel and personalized client relations with a record of client exchanges
  • Better engagement (up to 89%) on remediation campaigns via a contact plan adapted to NBI (Net Banking Income)
  • Uptake of peak loads and adjustment to activity
  • AML-CFT expertise (preventing money laundering and financing terrorism) of front and back-office teams
  • Managed by business intelligence to be more transparent, sharing challenges and to help with decision-making during follow-up investigation.

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