Improving public engagement

Simplify user pathways with digitalization and increase the value of public policies

Contact an advisor

Improving public engagement

Docaposte contributes to the transformation of public policies and the satisfaction of constituents

We improve the management of the public engagement by offering digital and physical solutions to local and national public operators to deliver local services, assisted by digital tools, with the service guarantee of a trusted TTP.

Our mission: tackle alongside you the challenges of digital usage

User behaviour is in full change, the needs of communities change. To support actors in the Public Sector with this evolution, we invent and develop digital tools customized to these problems.

  • Make the daily lives of citizens easier
  • Simplify administrative tasks
  • Streamline user experiences
  • Improve access to information and services
  • Secure digital spaces
  • Guarantee the principal foundation of equality and accessibility for public service users

Confidence is the keystone for relationships between citizens and administrations. In the digital world, this confidence principally relies on security and the reliability of implemented measures.


As a trusted service provider, Docaposte supplies digital keys allowing each person to connect in all security to their platforms, using a digital identity, a citizen account, and an electronic safe.

Our savoir-faire

  • Consulting and services

  • Trusted digital services

  • Digital platforms

  • Delegated management of public policies

  • Business expertise

  • Sovereign hosting

  • Digital keys

  • Consulting and services

  • Trusted digital services

  • Digital platforms

  • Delegated management of public policies

  • Business expertise

  • Sovereign hosting

  • Digital keys

Focus on public engagement management

  • SaaS platform

  • Omnichannel management of demands (counters, telephones, teleservices, mail…)

  • Secured storage in France

  • Access via FranceConnect

  • Forms and workflow generator

Our expertise in the Public Sector

We support you with your digital transformation, with an offer of trusted services and solutions, adapted to public constraints.

  • Consulting

    • Transformation consulting
    • Delivery and maintenance of applications
    • Data and AI dedicated to citizens
    • Innovation and digital experience
  • Creator & Operator of trusted platforms

    • Storage at a high level of availability and security
    • Public Policies software (Pronote, enfance famille…)
    • Citizen Relations platform
    • Platform for orchestration of customized services
    • User portal
    • Digital key (digital identity, citizen account, electronic safe)
  • Delegated management

    • Back-office public policies platform
    • Platform and Management for aid and grants
  • Digital Key

    • Citizen Digital Identity
    • Digiposte digital safe

Public engagement at Docaposte in a few figures

  • 2.5 million

    citizen accounts

  • 7 million

    digital Digiposte safes

  • 17 million

    PRONOTE accounts

  • 6 million

    GRC users

Contact an advisor

* The fields marked by an asterix are compulsory.

e.g. Robert

e.g. Smith

e.g. Docaposte

e.g. robert.smith@gmail.com

e.g. HR assistant

e.g. 33654238935