Citizen Relationship Management

Offer a simpler world to your users and optimize relations between citizens and local government

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Citizen Relationship Management

At the heart of the process: Citizen Relationship Management (CRM)

The advent of the digital age has brought about rapid change in usage, with a strong impact on the daily life of citizens and the functioning of organizations. This evolution constitutes a real challenge for local authorities and their partners, with digital transformation key to their modernisation. 

Docaposte's CRM platform

The Citizen Relationship Management (CRM) platform is a web portal offering all users the possibility to access its services online 24/7.

Citizen, business or association: this digital platform allows you to carry out administrative tasks from a computer or your smartphone.


Through the CGR platform, public decision-makers have a portal available to them that centralizes requests, in order to process them within the legal timelines. 

Our citizen relationship platform is a pioneering and attractive solution for local authorities who wish to improve the transmission of information to their communities.

The CRM portal offers complementary services

  • Electronic signature - Digital archives - Digital safe

  • GDPR compliant

  • Electronic mail management

  • Child / family solutions dedicated to after-school activities

  • Electronic signature - Digital archives - Digital safe

  • GDPR compliant

  • Electronic mail management

  • Child / family solutions dedicated to after-school activities

The CRM portal includes

  • A simple and complete portal to process all user requests

  • Omnichannel Platform: web, mobile, electronic window, mail, telephone, email

  • Form generator tool

  • Workflow creation

  • Compliance with regulations (GDPR, PGRFA, SVE, SVA, RGI, RGS)

  • Interconnection with your IS and business applications

  • Personalized implementation and support with change management

Citizen Relationship Management in a few figures

  • 17

    years of experience

  • 6 million

    web and mobile users

  • 1,000

    dematerialized business processes

  • 100

    digital counters in the private cloud

Contact an advisor

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e.g. Robert

e.g. Smith

e.g. Docaposte

e.g. robert.smith@gmail.com

e.g. HR assistant

e.g. 33654238935